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Xfinity agent charged my bank account within authorization while on a text chat. I asked if I could upgrade a device, they charged my account as a one time payment to bypass my auto pay and left the chat. I spend 6.5 hrs on the phone without resolution. Ready to contact the authorities...Follow the steps below to suspend your Xfinity Mobile service for up to 14 days through your Xfinity Mobile account online: Select the phone or tablet that's lost or stolen. Select the Learn More button beneath Suspend this line. To proceed, select Suspend Line. You'll receive a confirmation email when service is suspended.can anyone help me connect to agent. ... To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. ... Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which ...50/10 Mbps internet service for $9.95 a month plus tax. $29.95 for 100 Mbps Internet Essentials Plus. No activation fees and no equipment rental fees. (which means $30 ACP benefit covers full $29.95 bill of Plus, to equal $0, or you can go with $9.95 and a cheap voice plan.) Option to purchase a computer for $149.99 plus tax.Numerous hours spent on calls with agents only resulted in being continuously redirected without resolution. Frustrating Chat Support Experience: Today, I spent a staggering nine hours in continuous chats with Xfinity agents, having been transferred repeatedly to different representatives. This experience, spanning conversations with around 20 ...Need to chat with a live agent @user_b29397 Hello Good Morning, thank you for reaching out to us through our Xfinity Forums Community. I understand you are looking for information regarding phone data.To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there! I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.Why can't I speak with a live agent? I am very frustrated with Xfinity. I called 1-800-936-4968. The only options are #1 start a new plan, or #2. #2 takes you to the "Solutions Center" which is NOT part of Xfinity. They will try to sell you insurance plans on your phone/internet.On another occasion, my service was suspended. I believe the second incident was done on purpose by an Xfinity Chat agent because he was irritated with me. At any rate, I transferred my service to another carrier and all is well. I believe that was my only option. It was a 3 day ordeal that illustrated to me that Xfinity Mobile Customer Service ...Some love chat rooms – such as ICQ.com, Instachatrooms.com, Chathour.com and EnterChatRoom.com – allow visitors to join a chat room without creating an account. Visitors can also c...Select Set up a payment arrangement in your chat. Choose a payment date for your arrangement when prompted. If you’re adding a payment method later, continue to set up your payment arrangement with Xfinity Assistant by choosing a due date and clicking Submit. You’ll see a confirmation with a reminder to add a payment method to your …Thank you for reaching out to us over our Xfinity Community Forums. We do apoloigze you have not been able to connect with a live representative to help resolve your double billing concern. Normally, when an account transfer is processed the previous account will be disconnected on the same day the new account is set to be active.Step 1. Call Comcast at (800) 266-2278. Input your telephone number when prompted, or push "1" if the system recognizes your phone number and asks if it's correct. Video of the Day.Comcast Business is here to provide help and support for your Comcast Business Internet, TV, Voice, and other services. ... and other services. Search support articles, view videos, or chat online. We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. By selecting Accept all, you ...This agent never got to confirming my account first - that's what the last 4 of the credit card are used for with Xfinity. He immediately started with looking for an upsell opportunity. ... I was asked for both SSN and credit card in xfinity chat. It is not generally legal to require SSN for consumer transactions which do not involve credit ...From You, chat agentTo send the requested information: • Click "Sign In" if necessary. • Click the "Peer to peer chat" icon (looks like a speech bubble next to bell icon at top of page) or https://comca.st/3kgmFZy. • Click the "New message" (pencil and paper) icon. • The "To:" line prompts you to "Type the name of a person".I contacted the live chat agent/assistant asking if I can renew my contract so I can keep the same pricing each month. The agent told me that my account was updated and took 24 hours to see the change. Also mentioned that I will be emailed with a confirmation. Not only I don't receive any email, my account has not been updated with the new ...Live website chat has become an increasingly popular way for businesses to connect with their customers in real-time. With the rise of e-commerce and online shopping, customers exp...Xfinity Mobile's accounts and technical support team have region-specific contact numbers; you can find your local support number by signing in to your Xfinity Mobile account. You can also speak with an agent via chat 24 hours a day at the link below. Log in for local contact info. Chat with an agent.The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there. As you are typing a drop-down list appears. Select "Xfinity Support" from that list. An "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of the windowDenied promotional offer. I am writing, as the manager on the account, to express my extreme frustration and dissatisfaction with the way Xfinity Mobile has …I was asked to create a private chat with Xfinity, which I did. After being pointed back to Xfinity Mobile and then repointed back to Xfinity Residential again, Xfinity corporate finally told me they decided it would cost a minimum of$35,816.00 to hook up my service and asked me if I wished to proceed or cancel my phone commitment.The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there - As you are typing a drop-down list appears. Select "Xfinity Support" from that list - An "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of the window. Press Enter to send itI recently started a chat with xfinity agent about my bill increase without notification. Towards the end of conversation they preceded to offer me a great dea that including signing up for xfinity...Reverse email is one way of figuring out what a person's name is by his email address. If someone has sent you a message through your Comcast email service, you can usually find ou...Sign In. Spend a day on the job with employees across the Comcast Corporation. Do you have what it takes to shape the future of media and technology? To learn more about job opportunities, join our Talent Network or visit us at ComcastCareers.com.Browse 4 COMCAST CHAT jobs ($22-$34/hr) from companies with openings that are hiring now. ... The domain's customer facing Xfinity Assistant chatbot, agent facing ...Computers are new and subject to inventory availability. All computers come with the hardware needed to use right out of the box so that you can enjoy the benefits of having the Internet at home. Find frequently asked questions or search for answers.Denied promotional offer. I am writing, as the manager on the account, to express my extreme frustration and dissatisfaction with the way Xfinity Mobile has …Here are the detailed steps to direct message us: • Click "Sign In" if necessary. • Click the "Direct Message" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon. • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list.Here's the detailed steps to direct message us: • Click "Sign In" if necessary. • Click the "Direct Message" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon. • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list.Cancellation of service. I wanted to cancel my internet service on a requested date, but I discovered that it is impossible. First of all, you can never talk to an agent, they never call you back. Secondly, the live chat is total scam, it is an infinite loop. They keep forwarding you to another agent until you give up.If you prefer speaking with a representative directly, you can call Xfinity’s customer service hotline at 1-800-XFINITY (1-800-934-6489). This number is available 24 hours a day, 7 days a week, so you can reach out whenever it’s convenient for you. Xfinity also offers a live chat feature on their website. This option allows you to chat with ...Computers are new and subject to inventory availability. All computers come with the hardware needed to use right out of the box so that you can enjoy the benefits of having the Internet at home. Find frequently asked questions or search for answers.Agent lied to me. I contacted Xfinity via live chat through the app to help lower my bill. They gave me a deal bringing my $102 a month to $60. However, they told me I would have to approve a contract for $95 first and then they would apply the discounts afterward. I was a bit skeptical so I took screenshots of our chats.There aren't any chat agents available right now, but you can call 1-800-XFINITY or try chatting again later. Here's some helpful info and common solutions for digital support: Ask me another question. Visit My Account. Troubleshoot my service. Manage my plan. I don't care how long I have to wait for an agent, but at least connect me to an agent.Our chat agents are definitely real people, however this isn't the experience we want for our valued customers. I'd love to look into this further to see what happened and how we can help to improve your experience. Please send us a DM with your full name and address to Xfinity Support. To send a direct message:Our chat agents are definitely real people, however this isn't the experience we want for our valued customers. I'd love to look into this further to see what happened and how we can help to improve your experience. Please send us a DM with your full name and address to Xfinity Support. To send a direct message:This type of behavior comes from the top. High pressure to upsell customers on more expensive plans FRAUDULENTLY. Its only a matter of time before some lawyers smell blood and Xfinity is in deep trouble. 1. CCAntoineD. • 1 yr. ago. This post was marked as closed.Impossible to talk to a human at Xfinity Customer Service. Experience. It's the worst customer service I've ever experienced. It's almost impossible to talk to an agent and the stupid robot doesn't solve anything. It just tried to run me in circles. The best way to get to a human is saying "cancel" and then "new customer.". Please send a direct message by clicking the chat icon in thI have the chat logs from our first attempt wComcast has identified five key metropolitan areas to sup
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Text 266-278 to chat with Xfinity Assistant.. Refresh. Tracking Id 883241b0-c7bf-4935-9706-55ddfbe29b5b. Version 4.11.0Dear XFINITY service, I am a new customer, who started to join Xfinity internet Last November with 75 Mbps plan of ~ 29.9$ per month, contract 1 year. ... I contacted to live chat agent again, and they lied again and changed my plan to 400 Mbps with the same price as my formed deal (30$) + award of 100$ gift card. Now I have seen …Thank you for joining us here on r/Comcast_Xfinity, your official source on Reddit for help with Xfinity services.As members of the Digital Care Team here at Xfinity, we can help with a wide array of concerns including troubleshooting, billing, plan changes, and more.. If you have not already, please review both the Posting Guidelines and Rules here on the sub.Not at all a happy customer about all that. Nor am I happy about how difficult & time constumer to ever get to a live agent.That make having an issue more frustrating as I am every time I try to talk to an agent before the issues ever get addressed. Been screwing around trying to be able to for over a 1/2 hour .Xfinity AssistantUse the Xfinity App. Go to the Xfinity Assistant (top of the page) and type in "connect me with an agent". You can then schedule a call back. This post was marked as solved. Should you experience further issues, please create a new post. For 3 months I've been getting run around on billing.Xfinity customer service hours of operation. Xfinity’s live hours for its phone and chat agents are between 8:00 a.m. and 9:00 p.m. ET Monday through Sunday. If you need assistance outside of business hours, Xfinity Assistant is a 24/7 automated chatbot that can assist with common account, technical, or billing questions.Reverse email is one way of figuring out what a person's name is by his email address. If someone has sent you a message through your Comcast email service, you can usually find ou...Browse 4 COMCAST CHAT jobs ($22-$34/hr) from companies with openings that are hiring now. Find job postings near you and 1-click apply! Skip to ... -- a Fortune 30 global media and technology company. From the ... The domain's customer facing Xfinity Assistant chatbot, agent facing chat assistant, and ... Report Job. Solutions Architect ...Step 1. Call Comcast at (800) 266-2278. Input your telephone number when prompted, or push "1" if the system recognizes your phone number and asks if it's correct. Video of the Day.Spamer calls you number ----- 1 ring--- nomorobo intercepts and redirects the call to 202-813-1600 ( it is their automatic answering service) ------ you have 99.8% of annoying free phone. I have been using nomarobo for years this is all legit. And I have never been charged on my phone bill. 0. 3.Same problem here. In the app chat leads to blank screen. Via a browser, "Page isn't working". Ironically I turned to chat because it's the only avenue xfinity offers for complaints. I pay $263/month and the internet and cable performance is horrible. And so is the SUPPORT.Nov 16, 2023 · To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary. Click the "Direct Messaging" icon or https://comca.st/3EqVMu7. Click the "New message" (pencil and paper) icon. The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there. - As you are typing a drop-down list appears.8 Messages. In case it will be helpful to others, after calling 1-855-846-8376, speaking with an agent and signing up for Internet Essentials, here are the answers: Question 1: Yes. Question 2: Yes. Question 3: Yes. 1 year ago.When the new chat started I expressed some frustration with Xfinity, something like "I'm so f'ing annoyed right now, this is what happened, and this is what I need help with". I didn't direct the frustration towards the agent, but they didn't care for it and I got mini lecture about professionalism in chat.Service Outages And Interruptions. Manage Your Internet Service • 15 Resources. Comcast Business Internet service overview. Xfinity WiFi overview. Manage your Business Private WiFi connection online. View devices connected to your Comcast Business Private WiFi network. Configure Private WiFi for the Business Wireless Gateway.Resolve Xfinity issues without needing a phone call. Pay your bill, get support, or connect with an agent with Xfinity Assistant. Xfinity Assistant - Get 24/7 assistance for your questionsTo initiate cancellation online through chat with an Xfinity agent, you can use the Xfinity chat service to engage with Comcast representatives. Visit a Store. You can conveniently close your account by visiting their store. Just make a call and schedule an appointment to visit your nearest store. Use the Xfinity store finder to locate the ...Jun 30, 2023 · Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name, full address and a reliable contact number, so we can investigate. Thanks! 1. 1.In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon ; Click the "New message" (pencil and paper) icon; In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)Here are the detailed steps to direct meSomething went wrong. I wasn't able to load.
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On another occasion, my service was suspended. I believe the second incident was done on purpose by an Xfinity Chat agent because he was irritated with me. At any rate, I transferred my service to another carrier and all is well. I believe that was my only option. It was a 3 day ordeal that illustrated to me that Xfinity Mobile Customer …Learn how to report an issue, like refund and payment issues or safety concerns.I would be more than happy to offer my assistance with your billing and services. Xfinity is proud to participate in the Affordable Connectivity Program (ACP), which provides qualified households with a credit of up to $30/mo towards internet and mobile services. The ACP credit would only cover the cost of Internet and mobile services.In order to find and join AOL chat rooms, you first must have the AOL Desktop software installed and be registered for an AOL screen name. Both the AOL Desktop software and the AOL...%PDF-1.7 %âãÏÓ 236 0 obj > endobj xref 236 44 0000000016 00000 n 0000001686 00000 n 0000001902 00000 n 0000001946 00000 n 0000003080 00000 n 0000003536 00000 n 0000004068 00000 n 0000004105 00000 n 0000004686 00000 n 0000004800 00000 n 0000005277 00000 n 0000005703 00000 n 0000006230 00000 n 0000006319 00000 n 0000007434 00000 n 0000008560 00000 n 0000010182 00000 n 0000011559 00000 n ...I was having issues with my internet in September and chatted with an agent on the Xfinity chat. I got scammed by the agent on new phone service who said no porting number was needed. I was also told by the agent that there would not be an earlier termination fee if I cancel my service and what I need to do is just return the phone to …Here are the detailed steps to direct message us: • Click "Sign In" if necessary. • Click the "Direct Message icon" (upper right corner of this page) • Click the "New message" (pencil and paper) icon. • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list.An agent told me via Comcast chat that because of the timing of my billing cycle, they wouldn't be able to lower my bill until next month. They assured me multiple times that if I signed up for another 12 months, they would go back into my account in 2 weeks to update. This sounded really weird to me but Xfinity is weird so I figured I would go ...XfinityJan 20, 2022 · As a customer, I know how important it is to manage your account, monthly rate, and services. For help, can you please send our team a Private Chat Message with your full name and address? To send us a Private Chat Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select ...8 Messages. In case it will be helpful to others, after calling 1-855-846-8376, speaking with an agent and signing up for Internet Essentials, here are the answers: Question 1: Yes. Question 2: Yes. Question 3: Yes. 1 year ago.Issue Opening Chat with Live Agent. The xfinity app won't allow me to return to live chats I have with agents. It'll send me a notification saying an agent has sent me a message, but when I click the notification the app either doesn't open, or it does open, but doesn't go to the chat. There should be a button within the app that takeThe phone support is equally abysmal. It just keeps you running in circles. How can one speak to an actual agent?Here are the detailed steps to direct message us: • Click "Sign In" if necessary. • Click the "Peer to peer chat" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon. • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list.CleverCracker. •. go back to chat assistant. type agent. in the response click the down arrow to reveal more options. click connect me with an agent. Choose the option you have trouble with. next click schedule a call. they will call you with real person. Reply.Thank you for joining us here on r/Comcast_Xfinity, your official source on Reddit for help with Xfinity services.As members of the Digital Care Team here at Xfinity, we can help with a wide array of concerns including troubleshooting, billing, plan changes, and more.. Community Specialists will provide official support between the hours of 6:00am - 12:00am Eastern Time for issues that require ...I contacted the live chat just to see why my bill went up. It ended up being taxes and fees [Edited: "Language"], but normal I guess. However, the chat agent asked for my name and address- all standard… but then he told me I had a nice and cute name? Nice would be fine, but cute is eye brow raising inappropriate. He then went on to try to ...In a chat box with an agent “JAZZ” she mentioned lowering my bill to a set price. Then around the next month my bill has risen $10 with no explanation. I tried to recover the chat transcript however I am unable to do so even though there’s an option from Xfinity to have the transcript emailed to you.Nov 27, 2022 · Click the "New message" (pencil and paper) icon. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of the window. Press Enter to send it”.Instant messaging and chat applications have become increasingly popular. They make it possible to share large files, make video calls and send messages quickly and conveniently. M...Get expert help from a Norton agent. Phone support is open 24 hours a day, 7 days a week. View local phone numbers. Contact Norton to connect with a live Norton Chat or Norton Phone agent. Norton customer support specialists can provide personalized service today.It cost me my $830 Promo code, my peace, and 3 days of time. FOR XFINITY EMPLOYEES: WHO EVER IS GOING TO REPLY TO THIS MESSAGE, SAYING CONTACT OUR AMAZING MOBILE DEPARTMENT FOR FURTHER ASSISTANCE, PLEASE UNDERSTAND I DID THAT FOR 2-3 DAYS. I NEED MY $830 PROMO CODE …Use the chat in xfinity app, disconnect the modem when chatting and leave it disconnected. they will run tests and setup a call. Connect it afterwards Never cancel appointments, the tech can check the history of the modem and see you have issues. Sounds like you have a high pass filter on the drop at the pole or ped.The Xfinity chat is worthless and takes an hour to get on the phone with someone, to run through the same exact steps I just took multiple times, to finally have someone come out. ... When you finally do get to an agent there is a communication problem. Either the agent doesn’t understand the problem or one cannot understand …XfinityMartyR. To reach our team over the phone, you can call 800-934-6489. We are a corporate team that communicates over social media, and Forums. If you would like to continue privately over our Forums, before you click on the chat icon besure you are logged into your Xfinity account.Existing Customers. Get the help you need! If you're a current Xfinity customer, get in touch with Xfinity's support team at the number below. If you'd rather not wait on hold, you can also request a callback and let Xfinity call you. Call (800) 934-6489.I submitted a form and received this: "I apologize for any miscommunication; you have contacted the cellular protection department and we are unable to assist with trade-in transactions. For more information, please contact Xfinity Mobile Customer Support at (888) 936-4968." Running circles.I have tried to connect to Xfinity Live Chat support the last 4 weekends to go over my bill. Every time I ask to get connected to an agent, I get this message... "Chat with an agent No problem. I'...Get answers to your billing questions, view and pay your bill, and manage your account with Xfinity Assistant, your online chatbot. Comcast Customer Service is here to provide Help and